1. Introduction
At Neutura, your trust is our foundation. This Privacy Policy explains how we collect, use, protect, and share your information when you engage with our platform, products, and carbon removal solutions.
By using our website and services, you agree to the terms outlined below.
2. Information We Collect
We may collect the following types of information:
- Personal Information: Name, email address, phone number, billing address, and payment details when you make a contribution or purchase.
- Technical Data: IP address, browser type, device information, and site usage data through cookies or similar technologies.
- Transaction Records: Details about your contributions to carbon removal projects, including amounts, project names, and carbon removal units (CO₂e).
3. How We Use Your Information
We use your information to:
- Process and manage your purchases and contributions.
- Issue Carbon Removal Certificates and send related project updates.
- Improve our platform functionality, services, and user experience.
- Comply with legal obligations, certification audits, and project verification requirements.
4. Information Sharing
We may share your information with:
- Third-party verifiers and certification bodies (e.g., Puro.earth) for project auditing and carbon removal validation purposes.
- Payment processors to securely handle transactions.
- Service providers who assist in operating our website and delivering services (under confidentiality agreements).
- Authorities if legally required.
We do not sell or rent your personal information to third parties.
5. Data Retention
We retain your data only as long as necessary for:
- Fulfilling project and certification commitments.
- Issuing and maintaining Carbon Removal Certificates.
- Meeting legal, regulatory, or operational requirements.
When no longer needed, we securely delete or anonymize your information.
6. Data Security
We protect your information through technical and organizational measures, including encryption, secure servers, and restricted access protocols. Despite our best efforts, no system can be guaranteed 100% secure, but we commit to prompt action if any breach occurs.
7. Your Rights
You have the right to:
- Request access to the personal data we hold about you.
- Request correction or deletion of your data.
- Withdraw your consent for data processing (where applicable).
- Object to or restrict certain uses of your information.
To exercise these rights, please contact us at the details provided below.
8. Cookies and Tracking Technologies
Our website uses cookies and similar tools to enhance user experience, analyze performance, and personalize content. You can control cookie preferences through your browser settings.
9. International Data Transfers
If you are accessing Neutura from outside Indonesia, please note that your data may be transferred, stored, and processed in Indonesia and other jurisdictions where we or our service providers operate. We ensure that cross-border data transfers comply with applicable privacy laws.
10. Changes to This Policy
We may update this Privacy Policy to reflect changes in our practices, technology, or legal requirements. Significant updates will be posted prominently on our website.
Effective Date: 28 April 2025
11. Contact Us
If you have questions or concerns about this Privacy Policy or your data, contact us at:
Email: contact@neutura.earth
Registered Address: Jl. Cendrawasih No.12, RT.1/RW.3, Gandaria Sel., Kec. Cilandak, Kota Jakarta Selatan, Daerah Khusus Ibukota Jakarta 12420